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PRODUCT DESIGNERYOU MIGHT BE INTERESTED IN THIS ROLE IF…
- You are a thoughtful, curious person looking to have an impact on student success in higher education.
- You are excited about collaborating with customers, product managers, fellow designers, and engineers to deliver solutions to all kinds of problems.
- You find joy in the big things and the little things: launching brand new products as well as modifying existing features for better usability, discoverability, accessibility, etc.
- You enjoy working remotely with a diverse team of driven, passionate individuals with lots of opinions, and lots of enthusiasm for doing the best next thing.
- You are excited to work hands-on in Figma to deliver great user experiences.
What Success Looks LikeThis product designer’s primary success metric(s) will depend on the problem they’re solving. While retention and new customers are primary business outcomes, success in this role might include various forms of customer satisfaction, user conversion, and customer adoption.
JOB FUNCTION
- While your day-to-day will likely evolve and crystallize in different ways in light of your personal goals and priorities, below is a list of what you may ultimately find yourself doing:
- Establishing deep expertise of the Civitas Learning solutions
- Maintaining a moderate level of expertise in interaction design, design software, UX/UI and trends therein
- Working autonomously to define preferred methodologies, processes, design flows, etc., all of which can be iterated on with fellow designers and product managers
- Delivering sketches, wireframes, clickable prototypes, and “final” designs using Figma (Figma knowledge required)
- Maintaining and expanding on our design system and component library
- Understanding usage and adoption metrics and goals, their link to adoption and how different user experience may alter behaviors and these metrics
- Evaluating and defining key adoption metrics deemed important for a given feature or solution. For example: time on task, menu/nav use vs. search, cue recognition
- Evaluating and defining key reception metrics deemed important for a given feature or solution. For example: likelihood to take action, happiness rating, likelihood to recommend
- Conducting customer and prospect research, including but not limited to high level interviews, focus groups, surveys, mockup reviews, proof of concept or clickable demo discovery, etc. in service of delivering proposed solution(s) to important problem areas